We're also taking a look at the softlock you posted - that seems to be the most common problem people are encountering. If you could email the 19mb file to, that'd be helpful as well. We'll take a look at the crash portion today. Players have reported the issues with the grey cycling. The devs will be adding a delete save option, so you can experience the whole game from start to finish again very soon. Maybe I'll just put the crash portion up.Įdit: Here's the crash portion and a bunch of actions before that: to hear about the "Fatal Error" but thank you for reporting and providing information. Heres some info on some upcoming updates: You currently cannot delete your save game to replay the whole game from the start once you’ve already begun it. Advice on removing irrelevant spots to downsize? It's 19mb. Also blanked out the AppID thing, not sure if that's account related: editwhiletyping: Now it says I've exceeded the max 512kb per paste and I need to go pro. Here's the pastebin: The only personal info I found was the device ID and username. I clicked on a section while it had the x on it to reset it and it froze and a popup saying the game has crashed, but the only message was 'Fatal Error!' Originally posted by smjjames:I was trying to solve the puzzle part in the Reflections chapter that looks like a virus when I crashed. (See warning above about personal information.)Īdditionally, if you happen to have something like OBS, NVIDIA's Shadowplay or AMD's ReLive running, video footage of your issue is also very helpful! Copy the latest log file that was generated and either email it to us at or use a site like Pastebin and include the link here.Windows: C:\Users\\AppData\Local\Genesis Noir\Saved\Logs (WARNING: The log file maybe contain some information about your computer and OS username, which you can either remove first or use the email option to ensure they're not publicly accessible): To retrieve these follow the below steps. It didnt freeze or anything, the soundtrack is playing and people are moving. If possible, it is very useful if you can provide us with game logs. I have downloaded the game several times, tried to launch it in different settings, tried pressing all of the buttons on my keyboard and mouse but the games just doesnt proceed from the first scene. Version Number (found on the pause menu in the lower right corner).When making a report please include the following details whenever possible: However, as long as you tell us where you got stuck, we can quickly provide a save data file which will allow you to bypass the issue until a permanent fix is found. We will get to bugs but there may be a significant delay before we can solve them. As such we have less time to dedicate to Genesis Noir support. Our small team is currently working on new projects. If you encounter any issues or experience a bug, please consider reporting details of your encounter in this Steam thread. We'll be closely monitoring our communications for bug reports.
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